Return and Refund Policy for The Vlone Clothing

At The Vlone Clothing, customer satisfaction is our top priority. We strive to ensure that you are happy with every purchase. However, we understand that sometimes issues may arise. This Return and Refund Policy explains the terms under which you can request a refund or exchange, ensuring clarity and fairness for all parties involved.

1. Refund Eligibility

a. Orders Not shipped in 7 working days

If your order has not been shipped in 7 working days, you are eligible for a full refund. Please contact us to initiate the refund process.

b. Order Cancellation

You can cancel your order within 24 hours of placing it. Once your cancellation request is received within this timeframe, we will process a full refund. After the 24-hour window, the order will be processed and shipped, and refunds will no longer be possible.

2. Return Eligibility

a. Damaged Products

If your product arrives damaged, you must contact us within 24 hours of delivery to request a return. Please include clear photographs of the damage to expedite the process.

  • Timeframe: You must notify us within 24 hours of receiving the product.
  • Condition: The item must be unused and in its original packaging.
  • Refund Process: Upon approval of your request, we will initiate the return and refund process.

b. Incorrect Products Sent

In the rare case that we send you the wrong product, you do not need to return it. You can keep the incorrect item, and we will reprocess your original order and ship the correct product to you at no extra cost.

3. Non-Refundable Situations

We do not accept returns or offer refunds for the following situations:

  • The request is made more than 24 hours after delivery.
  • The product has been used or is not in its original condition.
  • Cancellation requests made after 24 hours of placing the order.

4. How to Request a Return or Refund

a. Contact Us

We Only provide a refund if the order is not shipped. and if you want to cancel the order you have to contact with in 24 hours of placing the order after that if the order os not shipped it can be half refunded but f shipped no refund will be applied

To initiate a return or refund, please contact us via:

Provide your order number, a description of the issue, and any supporting documentation (such as photos of damaged goods).

b. Processing Time

Once we receive your request, we will review it and respond within 3-5 business days. If your refund or return is approved, we will notify you and provide instructions for the next steps.

5. Refund Process

a. Method of Refund

Refunds will be issued to the original payment method used during purchase. Please note that processing times for refunds may vary depending on your bank or payment provider.

b. Refund Timeframe

Once your refund is approved, please allow 5-10 business days for the funds to appear in your account.

6. Exceptions

In certain cases, we may offer exceptions to our refund and return policy. These exceptions are handled on a case-by-case basis and at the sole discretion of The Vlone Clothing.

7. Contact Information

For any questions or concerns regarding our Return and Refund Policy, or to initiate a refund request, please contact us: